Shipping policy

Last updated: November 9, 2026

Thank you for shopping with JJGift.

Shipping origin and destinations

Orders ship from Hong Kong SAR, China. We deliver to destinations available for your order at checkout. Availability depends on the delivery address and shipping service.

Processing and delivery

Orders are processed as soon as possible. Please refer to any processing and estimated delivery information shown before purchase and in your order confirmation. If no estimate is displayed, contact us before ordering. Transit estimates begin after dispatch and are not guaranteed; customs, carrier delays and weather may affect delivery. Nothing in this policy limits your statutory rights relating to late delivery.

Shipping charges

Available shipping methods and charges are shown at checkout before payment. The applicable cost depends on your destination, order and selected service.

Customs and taxes

International shipments, including orders to the United Kingdom and European Union where available, may attract VAT, import duties and carrier handling fees. Charges collected at checkout are displayed before purchase. Unless checkout expressly states that duties and taxes are prepaid, charges not collected at checkout may be payable by the recipient to the carrier or authorities before or upon delivery, subject to applicable law. Customs clearance may affect delivery times.

Tracking and address changes

After dispatch, we send shipping confirmation with tracking information where the shipping service supports it. Tracking may take time to update. Check your address carefully and contact us promptly for corrections, changes or cancellation. We may be able to make changes before dispatch; changes cannot be guaranteed once an order is in transit.

Lost, damaged or delayed orders

Contact us if your order is missing, damaged or delayed. We will assist with the carrier and provide the remedy required by applicable law and our Refund policy. Refunds for cancelled or delayed orders are processed promptly to the original payment method where possible. Our responsibilities are not transferred to you merely because we hand a parcel to a carrier.