Refund policy

Return and refund policy

Last updated: November 9, 2026

30-day return requests

You may request a return within 30 days after receiving your order. For change-of-mind returns, items should be unused, in their original condition, with their packaging and included accessories. Please provide your order number or proof of purchase. These conditions do not restrict reasonable inspection or any mandatory consumer rights.

How to start a return

Email sdwhjin@gmail.com with your order number, the item and the reason for your request. We will provide return instructions and the appropriate return address. Our US contact address is not a confirmed return facility; please obtain instructions before sending goods. Contacting us for instructions does not remove your statutory right to notify us of cancellation by any clear statement.

Return shipping and damaged items

For change-of-mind returns, you pay the direct return shipping costs, except where applicable law requires otherwise. For defective, damaged or incorrectly supplied items, JJGift pays reasonable necessary return shipping costs and will arrange the appropriate replacement, repair or refund in accordance with applicable law. Contact us promptly with details and, where possible, photographs so we can help. Your statutory rights are not subject to the 30-day voluntary return period.

Exchanges

European Union cancellations

Where applicable, EU consumers may withdraw from an online purchase within 14 days after receiving the goods without giving a reason, subject to statutory exceptions. Notify us within this period and return the goods within 14 days after notification. We reimburse eligible payments, including standard outbound delivery charges, within 14 days after withdrawal notification. We may withhold reimbursement until the goods are received or you supply evidence of return, whichever occurs first. Extra charges for a more expensive delivery option need not be refunded. You bear direct change-of-mind return costs where lawfully disclosed. Any deduction for diminished value is limited to handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, as permitted by law.

United Kingdom cancellations

Where applicable, UK consumers may cancel an online purchase within 14 days after receiving the goods, subject to statutory exceptions, and return them within 14 days after notifying us. Eligible refunds include standard outbound delivery charges and are made within 14 days of receiving the goods back or evidence of return, whichever occurs first. Additional premium delivery charges need not be refunded. Statutory inspection rights, permitted deductions and direct return costs apply as required by law.

Refunds

We notify you after receiving and inspecting a return. Approved refunds are sent promptly to the original payment method, unless otherwise agreed or required by law. Your bank or payment provider may need additional processing time. Contact us if a refund has not appeared within a reasonable time. This policy does not limit rights relating to defective, misdescribed, missing or late-delivered goods, or other mandatory consumer protections.